Questions answered about delivery times, postage, competitions, coupons and vouchers.
Find answers on delivery times, postage, competitions, coupons and vouchers.
DELIVERY & ORDER TRACKING
We deliver throughout Australia only at this time.
Its important to us that you receive your order as quickly as possible. We endeavour to post your order within 24 hours. AfterpPay orders can extend handling time.
All orders are sent via Australia Post and include tracking; in some circumstances complimentary insurance will also be included.
As soon as we have posted your package we will send an email with tracking details. Your order can be tracked via the following link;
Standard delivery times are as follows; as estimated by Australia Post;
Melbourne – 2 Business days
Sydney – 3 Business Days
Canberra – 3 Business Days
Brisbane – 5 Business Days
Adelaide – 4 Business Days
Perth – 7 Business Days
Darwin – 7 Business Days
EXPRESS POST REQUESTS will be posted the same business day if placed prior to 12noon and in the unforeseen case may be posted within 24hours.
Express postage takes 1 business day to deliver to metro areas (this Australia Post estimate excludes our handling time)
STANDARD POSTAGE order values over $90 – FREE
STANDARD POSTAGE order values under $90 – $9.90
EXPRESS POSTAGE add $16.55
Please contact us via email if you have any questions; email@example.com our staff are here to assist with any questions.
We deliver throughout Australia only at this time.
In the event that a popular item may not be available; you will be notified via email. Our standard procedure is to hold the entire order until stock is replenished. Please respond email from your order if you require your order to be posted in part.
OUR RETURN POLICY
F&A accept return of goods purchased that are returned within 7 days of receipt. Postage return send date must be dated no later than 7 days from the tracked original date of receipt.
*** health regulations omit earrings from being returned; earrings are non-refundable
*** fascinators are non-refundable
We accept all other returns under any condition or reason; we want our brides to be happy with their purchase; we will gladly work with you to choose a replacement; if any other suggestions are not suitable; we are most willing to refund monies back through to the originally paid method ie. Afterpay/ credit card/ paypal.
All received returns will be checked and of course we ask that the product is contained within the original packaging. We’re here to help our customers & we ask for your help in returning your product in the same way that you had received.
All returns are met with our quality control process and we will be in touch with you if we have any concerns.
We will cover postage cost to return your product only in the event that we have made an error; for a decision of incorrect purchase; we need to ask you to cover your postage costs to return unwanted items. We only accept parcels requesting our signature upon receipt and recommend in your best interest that all parcel returns to be covered with appropriate insurance via Australia Post.
NOTE: Please contact us first prior to returning any products for your return code. We cannot accept returns without a return code.
Discontinued lines are heavily reduced. In order for us to keep these prices as low as possible; we may send your sales item in a non-branded jewellery box. This alternative box may or may not be a white leatherette standard box; and will most likely be without our signature F&A stamp. If you wish to receive your lovely sale item within our branded jewellery box; please click HERE to purchase (only for jewellery – excludes headpieces on sale).
WE ACCEPT AFTERPAY
CLICK HERE for more details
Terms of advertised competitions are exclusive to each competition. The following are guidelines of each competition that may be live at any particular time and will often come with strict rules of entry. As we ship Australia Wide only – all competitions are limited to Australian residents only. Please read terms carefully;
**EXPIRED** WINNER ANNOUNCED** Sign up to our newsletter during February & WIN 50% OFF Coupon **
Simply sign up, winner to be chosen at random sometime during February
Receive a coupon code via email
Winner will be notified via email, this website, email newsletter mailout & facebook
Coupon Code can be redeemed against anything for sale at the time of redemption – excludes sale items
Limit of total sale is $200 spend after discount applied
Free shipping included (excludes express shipping)
Coupon code cannot be redeemed for cash and must be used in full in one single transaction
And the WINNER IS Taisha Gordon !! !!!!!!!! Check your email !!!!
** EXPIRED ** WINNER ANNOUNCED VIA EMAIL** $100 VOUCHER CODE GIVEAWAY CLICK HERE to enter
Sign up with your email before 8pm 19th January – that’s it !
1 (one) winner will be announced 8pm 20th January 2019 via email subscribed upon entry & will be mentioned at the end of these competition terms.
* Entries close/competition ends at 8pm 19th January 2019, no further submissions will be taken after this time.
* Entry to this competition is run via this website only; via gold/black subscriber form titled “Win $100 & Style you look with us” only & is only available to new subscribers from 29th December to 8pm 19th January 2019.
* Competition winner is chosen at random and under no influence generated from entrants or affiliates
* The winner will be emailed a coupon code from the following email address; firstname.lastname@example.org
* We highly recommend you list the above mentioned email address as ‘safe’ in your email server; F&A take no responsibility for missed notifications
* $100 voucher code can be redeemed against any product/s on this website that are available for sale at the time of redemption
* Winner must use the same email address upon redemption as used during entering this competition
* Expiry date is limited and MUST be used by no later than 4pm 30th June 2019, extensions will not be provided
* Voucher code cannot be redeemed for cash or cash equivalent and MUST be used during one transaction only – this is a one-time use code only
* Any residual funds unused of the $100 coupon code will not be carried forward and cannot be used at a later date
* This voucher code cannot be multiplied or added to any other offer or voucher code
* Voucher provides for FREE complimentary standard postage anywhere within Australia; complimentary insurance and tracking is also included
* The free postage is in addition to your $100 spend.
And the WINNER IS courtney _ _ _ _ 123@ ____.com !!!!!!!! Check your email !!!!
xx GOOD LUCK xx
Terms of each coupon code are exclusive to each redemption condition as specified upon receipt or notification of that coupon code.