Questions answered about delivery times, postage, competitions, coupons and vouchers.
CORONA VIRUS UPDATE
We send your parcels via Australia Post only. Our team is assessing Australia Posts’ delivery adjustments daily. Here is where the general public can directly read up-to-date notices by Australia Post CLICK HERE
Advice from our team UPDATE 17/03/20;
We use Australia Post ONLY with signature upon delivery.
Australia Post will now sign for your delivery either by the delivery driver at your residential address, or the counter staff at an Aus Post outlet if required to pick up OR prior to placing within your chosen parcel locker *****
Name of receiver needs to be clearly noted in address line **** Aus Post will be checking your name matches the name described on your parcel & will sign on your behalf ***
EXPRESS post option will still be available if you require fast delivery (the above NEW signing procedures apply). Your parcel will be sent from a Melbourne based facility with up to 1 day handling time.
We rely solely on Australia Post services and time frames to service our clients’ deliveries. We are unable to guarantee on an ongoing basis the below stated delivery times during these uncertain times; we do hope that Australia Post can continue to manage their current speed of service, again we recommend sighting Australia Post website and or feel free to email us direct with any questions you may have regarding your individual locality.
DELIVERY & ORDER TRACKING
We deliver throughout Australia only at this time.
Its important to us that you receive your order as quickly as possible. We endeavour to post your order within 24 hours. AfterpPay orders can extend handling time.
All orders are sent via Australia Post and include tracking; in some circumstances complimentary insurance will also be included.
As soon as we have posted your package we will send an email with tracking details. Your order can be tracked via the following link;
Standard delivery times are as follows; as estimated by Australia Post;
Melbourne – 2 Business days
Sydney – 3 Business Days
Canberra – 3 Business Days
Brisbane – 5 Business Days
Adelaide – 4 Business Days
Perth – 7 Business Days
Darwin – 7 Business Days
EXPRESS POST REQUESTS will be posted the same business day if placed prior to 12noon and in the unforeseen case may be posted within 24hours.
Express postage takes 1 business day to deliver to metro areas (this Australia Post estimate excludes our handling time)
STANDARD POSTAGE order values over $90 – FREE
STANDARD POSTAGE order values under $90 – $9.90
EXPRESS POSTAGE add $16.55
Please contact us via email if you have any questions; firstname.lastname@example.org our staff are here to assist with any questions.
We deliver throughout Australia only at this time.
In the event that a popular item may not be available; you will be notified via email. Our standard procedure is to hold the entire order until stock is replenished. Please respond email from your order if you would your order to be posted in part.
OUR RETURN POLICY
F&A understand how difficult it can be to style up you perfect look. We accept return of goods purchased that are returned within 7 days of receipt for change of mind. Postage return send date must be dated no later than 7 days from the tracked original date of receipt, we will in provide a store credit for purchase returns after this time.
NOTE: A restocking fee is set at 10%.
*** health regulations omit earrings from being returned that have been worn. In the case where we feel earrings have been removed from the box packaging are non-refundable
*** fascinators have been discounted to cost, fascinators are therefore non-refundable
We accept all other returns under any condition or reason; we want our brides to be happy with their purchase; we will gladly work with you to choose a replacement; if any other suggestions are not suitable; we are most willing to refund monies back through to the originally paid method ie. Afterpay/ credit card/ paypal.
All received returns will be checked and of course we ask that the product is contained within the original packaging. We’re here to help our customers & we ask for your help in returning your product in the same way that you had received.
All returns are met with our quality control process and we will be in touch with you if we have any concerns.
We will cover postage cost to return your product only in the event that we have made an error; for a decision of incorrect purchase; we need to ask you to cover your postage costs to return unwanted items. We only accept parcels requesting our signature upon receipt and recommend in your best interest that all parcel returns to be covered with appropriate insurance via Australia Post.
NOTE: Please contact us first prior to returning any products for your return code. We cannot accept returns without a return code.
Discontinued lines are heavily reduced. In order for us to keep these prices as low as possible; we may send your sales item in a non-branded jewellery box. This alternative box may or may not be a white leatherette standard box; and will most likely be without our signature F&A stamp. If you wish to receive your lovely sale item within our branded jewellery box; please click HERE to purchase (only for jewellery – excludes headpieces on sale).
WE ACCEPT AFTERPAY
CLICK HERE for more details
Terms of advertised competitions are exclusive to each competition. The following are guidelines of each competition that may be live at any particular time and will often come with strict rules of entry. As we ship Australia Wide only – all competitions are limited to Australian residents only. Please read terms carefully.
Terms of each coupon code are exclusive to each redemption condition as specified upon receipt or notification of that coupon code.