FAQ’s page 

Questions answered about delivery times, postage, competitions, coupons and vouchers.

   FAQs PAGE

Find answers on delivery times, postage, competitions, coupons and vouchers.

DELIVERY & ORDER TRACKING

We deliver throughout Australia only at this time.   

Its important to us that you receive your order as quickly as possible. We endeavour to post your order within 24 hours.     

All orders are sent via Australia Post and include tracking; in some circumstances complimentary insurance will also be included.     

As soon as we have posted your package we will send an email with tracking details. Your order can be tracked via the following link;    

https://auspost.com.au/mypost/track/#/search     

Standard delivery times are as follows; as estimated by Australia Post;     

Melbourne – 1 Business day   

Sydney – 2 Business Days   

Canberra – 2 Business Days  

Brisbane – 4 Business Days   

Adelaide – 4 Business Days  

Perth – 6 Business Days   

Darwin – 6 Business Days   

EXPRESS POST REQUESTS will be posted the same business day if placed prior to 12noon and in the unforeseen case may be posted within 24hours.    

Express post is only available for orders over $90 value at this time.    

Express postage takes 1 business day to deliver to metro areas (this Australia Post estimate excludes our handling time)     

OUR RATES:

STANDARD POSTAGE order values over $90 – FREE   

STANDARD POSTAGE order values under $90 – $9.90   

EXPRESS POSTAGE add $9.95 (only available for orders over $90 at this time)   

Please contact us via email if you have any questions; contact@foreverandagainbridalandbeauty.com.au our staff are here to assist with any questions.

 

OUR RETURN POLICY     

F&A accept return of goods purchased that are returned within 7 days of receipt. Postage return send date must be dated no later than 7 days from the tracked original date of receipt.     

We accept all returns under any condition or reason; we want our brides to be happy with their purchase; we will gladly work with you to choose a replacement; if any other suggestions are not suitable; we are most willing to refund monies back through to the originally paid method ie. Afterpay/ credit card/ paypal.    

All received returns will be checked and of course we ask that the product is contained within the original packaging. We’re here to help our customers & we ask for your help in returning your product in the same way that you had received.     

All returns are met with our quality control process and we will be in touch with you if we have any concerns.    

We will cover postage cost to return your product only in the event that we have made an error; for a decision of incorrect purchase; we will unfortunately need to ask you to cover your postage costs to return unwanted items.    

NOTE: Please contact us first prior to returning any products for your return code. We cannot accept returns without a return code.

 

WE ACCEPT AFTERPAY

CLICK HERE for more details

 

COMPETITIONS

Terms of advertised competitions are exclusive to each competition. The following are guidelines of each competition that may be live at any particular time and will often come with strict rules of entry. Please read carefully;     

**EXPIRED** WINNER ANNOUNCED** Sign up to our newsletter during February & WIN 50% OFF Coupon **

Simply sign up, winner to be chosen at random sometime during February

Receive a coupon code via email

Winner will be notified via email, this website, email newsletter mailout & facebook

Coupon Code can be redeemed against anything for sale at the time of redemption – excludes sale items

Limit of total sale is $200 spend after discount applied

Free shipping included (excludes express shipping)

Coupon code cannot be redeemed for cash and must be used in full in one single transaction

And the WINNER IS Taisha Gordon !! !!!!!!!! Check your email !!!!

 

** EXPIRED ** WINNER ANNOUNCED VIA EMAIL** $100 VOUCHER CODE GIVEAWAY CLICK HERE to enter   

Sign up with your email before 8pm 19th January – that’s it !   

1 (one) winner will be announced 8pm 20th January 2019 via email subscribed upon entry & will be mentioned at the end of these competition terms.   

* Entries close/competition ends at 8pm 19th January 2019, no further submissions will be taken after this time.    

* Entry to this competition is run via this website only; via gold/black subscriber form titled “Win $100 & Style you look with us” only & is only available to new subscribers from 29th December to 8pm 19th January 2019.      

* Competition winner is chosen at random and under no influence generated from entrants or affiliates   

* The winner will be emailed a coupon code from the following email address; contact@foreverandagainbridalandbeauty.com.au   

* We highly recommend you list the abovementioned email address as ‘safe’ in your email server; F&A take no responsibility for missed notifications   

* $100 voucher code can be redeemed against any product/s on this website that are available for sale at the time of redemption  

* Winner must use the same email address upon redemption as used during entering this competition   

* Expiry date is limited and MUST be used by no later than 4pm 30th June 2019, extensions will not be provided   

* Voucher code cannot be redeemed for cash or cash equivalent and MUST be used during one transaction only – this is a one-time use code only  

* Any residual funds unused of the $100 coupon code will not be carried forward and cannot be used at a later date  

* This voucher code cannot be multiplied or added to any other offer or voucher code   

* Voucher provides for FREE complimentary standard postage anywhere within Australia; complimentary insurance and tracking is also included   

* The free postage is in addition to your $100 spend.

And the WINNER IS courtney _ _ _ _ 123@ ____.com !!!!!!!! Check you email !!!!

xx GOOD LUCK xx 

  

COUPON CODES   

Terms of each coupon code are exclusive to each redemption condition as specified upon receipt or notification of that coupon code.  

  • NOTE: coupon codes cannot be added or used to multiply within the same order. Each coupon code can be used once during each stated promotion period per each user.
  • Please contact our staff if you have several coupons and are unable to choose which may benefit you the most for a particular order.
  • AUTUMN Promotion;
    • Excludes sale items
    • Spend $300 & receive $50 OFF + free shipping
    • Shipping is standard post only; an additional $9.95 is payable for express postage
    • Cannot be used in conjunction with other coupons
    • Cannot be redeemed for cash
    • Promotion is only valid for online purchases and is not valid at affiliated bridal salon outlets.
    • Promotion ends 30th April 2019, deliveries may be delayed due to Australia Post and standard office public holiday closures over the Easter period

 

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